Refund policy

At Hearthen.click, operated by KFG Project, we are committed to providing high-quality kitchen cleaning products designed to help you maintain a cleaner, fresher, and more comfortable home environment. We carefully inspect and package every order to ensure that your products arrive safely and in excellent condition.

We understand that sometimes a product may not meet your expectations. This Return and Refund Policy explains your rights and responsibilities when requesting a return, exchange, or refund.

1. Return Eligibility

We accept returns within 30 days from the date your order is delivered.

To qualify for a return:

The item must be unused, unopened, and in its original packaging.
The product must be in the same condition as when received.
Proof of purchase, such as an order number or purchase confirmation, must be provided.
The return request must be submitted within the applicable return period.

Due to the nature of kitchen cleaning products, opened, used, damaged, or contaminated products cannot be accepted for return unless the item arrived defective or damaged.

2. Damaged, Defective, or Incorrect Items

We take great care when preparing every shipment. If you receive:

A damaged product;
A leaking or defective item;
A product different from what you ordered;
A package damaged during delivery;

please contact us within 7 days of receiving your order.

Please include:

Your order number;
A description of the issue;
Photos showing the product condition and packaging.

After reviewing your request, we will provide an appropriate solution, which may include a replacement shipment or refund.

3. Return Process

To request a return, please contact our customer support team:

Email: info@hearthen.click

Please do not send products back before receiving return authorization from our team.

Approved returns should be shipped to:

KFG Project
3000 Gamber Rd Ste 13
Finksburg, MD 21048
United States

Customers are responsible for return shipping costs unless the return is caused by our error, such as shipping an incorrect or defective item.

4. Refund Process

Once we receive and inspect your returned item, we will notify you regarding approval or rejection of your refund.

If approved:

Refunds will be issued to the original payment method.
Processing times may vary depending on your bank, payment provider, or credit card company.
Refunds generally appear within several business days after approval.

Original shipping fees, if applicable, are generally non-refundable unless the return resulted from our mistake.